Customer Service

Creative solutions, creative results.

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Social media lets businesses engage customers anytime and anywhere. But social media is a two-way street, and people now have the power to voice their feedback, criticism, and opinions directly on your social media pages. When customers are disappointed with their brand experience, social media is an excellent outlet to voice their frustration.
When customers do speak negatively, this where you need to exercise self-control and know how to respond to their messages. It can be tempting to want to defend your brand since you’re communicating on a public forum, but keep in mind that the people watching aren’t just passive bystanders, either. They can join the conversation whenever they want, creating uneven odds for your support reps since they have to engage with more than one person.

This post has been sponsored by
Arlington Tow Truck          
2710 S. Arlington Ridge Road, Arlington, VA 22202
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As a customer service employee, your first troubleshooting step should always be responsible for the problem at hand. Even if the problem is not caused by you, you are participating in the interaction on behalf of the company, so you must be responsible for the customer experience, whether it is positive or negative. Most of the time, customer service representatives are not the cause of customer dissatisfaction, but it is always the service representative's responsibility to correct the problem, no matter what the cause or who caused it.
Show your customers that you put their best interests at heart. It is easier to solve problems collaboratively, because now you can put the blame aside and you and your customers can focus on solving the problem. In addition, you should try to handle customer requests without upgrading or transferring tasks to others. When you meet customer needs in one interaction, they will have confidence in your successful team and be loyal to your business.

Leesburg Tow Truck II          
816 Macalister Drive, Leesburg, VA 20175
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The About page is the core description of your website. Here is where you let clients know what your website is about. You can edit all of this text and replace it with what you want to write. For example you can let them know how long you have been in business, what makes your company special, what are its core values and more.

Edit your About page from the Pages tab by clicking the edit button.
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Importance of Organizational Skills

Organizational skills are important because they'll help you get tasks done on time. These types of skills are important in the workplace because managers will see that you can handle your tasks, and have autonomy over your own projects. This will help you get promotions and references if you apply to new jobs in the future.

If you don't have a plan in place for how you're going to accomplish something, it will be much harder for you to finish. You'll need to be able to anticipate how long a task will take, what resources you'll need to complete that task, and have the discipline to block out the necessary time to finish it.

Post sponsored by:
Reston Tow Truck
1961 Logan Manor Dr., Reston, VA 20190